Position Summary
The Senior Golf Professional supports the Head Golf Professional, manages the Golf shop and daily operation of the Club's golf programs, ensuring an exceptional golf experience for members and their guests.

Essential Duties and Responsibilities

Golf Operations

• In conjunction with Golf Operations Director, supports daily management and coordination of golf operations.
• Oversee tee time schedule, starting procedures, pace of play, and coordination of golf activities.
• Maintain a visible presence at practice facilities and on the golf course as needed.
• Support the administration of handicap services, golf rules, and Club golf policies.

Member Services

• Builds positive relationships with members and guests.
• Provides attentive, professional, and courteous service to members and guests.
• Addresses member concerns promptly taking ownership of resolution. Consults with the Head Golf Professional when needed while proactively identifying and presenting potential solutions.
• Educates approved guests on Club policies, golf course etiquette,, pace of play prior to teeing off.
• Reports major golf infractions to Head Golf Professional
• Plays golf with members when appropriate.
• Provides individual and clinic-based instruction.

Tournaments, Events, and Instruction

• Promotes Club Programs, events, instructional opportunities and special events.
• Assists in planning, organizing, and conducting member tournaments, leagues, outings, and special golf events.
• Monitor event flow and ensure the event is running according to schedule.
• Coordinate tournament registrations, pairings, scoring, prizes, and event communications.
• Assist with golf instruction, clinics, player development programs, and member engagement initiatives, consistent with professional qualifications.
• Coordinate with other Club departments to ensure successful execution of golf events and related activities.

Golf Shop and Merchandising

• Manage golf shop merchandising, purchasing, inventory management, sending and receiving of shipments, and sales.
• Maintain attractive merchandise displays and ensure the golf shop is organized and properly stocked.
• Process sales and member charges accurately and in accordance with Club procedures.
• Support inventory controls, seasonal buying, and merchandise promotions.
• Oversee special orders, club repairs, re-grips and items on hold are in appropriate locations.
• Trains golf shop staff
• Assists in monitoring sales, expenses, and inventory performance.
• Ensure proper opening and closing procedures are followed. 

Staff Leadership

• Trains, schedules, and supervises Assistant Golf professionals and Interns.
• Provide feedback to employees and assist with performance management process as assigned
• Set a positive example through professional conduct, communication, and member service.
• Assures staff adherence to WCC policies and procedures.
• Promote teamwork, accountability, and collaboration within the Golf Department and across the Club.
• Help maintain a safe, organized, and service-oriented working environment.

Administration and Communication

• Assist with golf department reports, schedules, records, and operational documentation.
• Maintain accurate information in tee sheet, point-of-sale, tournament management, and other golf-related systems.
• Communicate golf activities, policies, and event details to members and staff.
• Monitor operational issues and communicate recommendations to the Head Golf Professional or Director of Golf.
• Manages emails and responses in a prompt manner
• Attend departmental and Club management meetings as required.
• Perform other related duties as assigned.

Qualifications and Experience

• PGA of America membership.
• Prior experience in golf operations at a private club, resort, or comparable golf facility preferred.
• Strong knowledge of golf rules, tournament administration, golf shop operations, and member services.
• Demonstrated leadership, communication, organizational, and interpersonal skills.
• Ability to provide professional, courteous service to members, guests, and colleagues.
• Experience with golf management software, tee sheet systems, tournament platforms, and point-of-sale systems desired.

.Physical Requirements
The physical requirements described below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods throughout the workday.
• Ability to move between the golf shop, clubhouse, practice facilities, golf course, and other Club locations.
• Ability to bend, reach, stoop, kneel, and perform repetitive movements associated with golf operations, instruction, and merchandise handling.
• Ability to lift, carry, push, and pull golf equipment, merchandise, supplies, and other work-related items. The Club should establish a specific weight requirement based on the actual duties of the position.
• Ability to demonstrate golf techniques and assist with instruction when required by the role.
• Ability to operate golf carts and other authorized golf-related equipment safely, where applicable.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to use a computer, keyboard, and other standard office and golf management equipment.
• Ability to perform essential job functions safely while working in varying indoor and outdoor conditions.

Working Conditions

• Work is performed in a combination of indoor and outdoor environments, including the golf shop, clubhouse, practice facilities, and golf course.
• Regular exposure to changing weather conditions, including heat, cold, rain, humidity, and direct sunlight.
• Work schedule varies according to Club operations, seasonal demands, tournaments, and member activities.
• Availability to work weekends, holidays, early mornings, and occasional evenings is required as dictated by the golf schedule.
• The position involves frequent interaction with members, guests, employees, vendors, and other Club departments.
• The work environment may involve periods of high activity, time-sensitive responsibilities, and changing operational priorities.
• Compliance with Club policies, safety procedures, applicable laws, and established service standards is required.